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file PlatinumQuest Crashes on bootup.

  • Anonymous
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  • Visitor
02 Dec 2023 19:01 #1
When I boot the game, I see the loading screen, then once it hits %100, the crash handler shows up.

I have a good pc.
rtx 2070 super
i7 9700k
32gb ram
windows 11


how do I fix this?
  • Weather
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  • Professional Marbler
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13 Dec 2023 02:23 #2
Try opening C:\Users\YOUR USERNAME\AppData\Roaming\PlatinumQuest\platinum\client\mbpPrefs.cs with a text editor and adding these two lines to the end:
$pref::Video::PostProcessing = 0;
$pref::AnimatePreviews = 0;
You can turn these back on in the game settings. "Animate previews" simply preloads levels, so if that's causing the crash you won't be able to get into the level anyway.

Also try Windows's compatibility mode (in the file properties for marbleblast.exe in the PlatinumQuest folder).
  • PillSeed
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03 Apr 2024 19:48 #3
My PlatinumQuest works but when i change from full screen to windowed to freezes
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