SUPPORT BOARD OVERVIEW & TIPS:

About Receiving Help from the Support Board: While all members may answer questions posted in the Support board, you should only rely on responses posted or confirmed by support moderators and website administrators. Any solutions provided by members of the community that are not verified by a staff member (as indicated by a light-green background) are provided as-is, and we cannot take responsibility for any of the results of said actions.

About Responding to Support Threads: If you feel you know the answer to a question, you are welcome to respond to the thread and politely offer assistance. Please be courteous and try to provide detailed and helpful solutions to users who may not be as advanced as you. We ask that you refrain from posting one-sentence solutions.

Please search for existing topics before creating one! It's quite likely someone else has already encountered a similar issue which was resolved. You can search for existing support threads by clicking here .

About Topic Tags:

* Topics denoted with the [OPEN] tag are awaiting a response from the end user. You are welcome to post in these threads if you are experiencing a similar issue so we may provide further support.

* Topics denoted with the [RESOLVED] title have been successfully answered and confirmed by a support moderator and the end user, and should be used as a reference. These topics are locked.

* Topics denoted with the [CLOSED] tag were either inactive for more than 30 days or the end user did not respond to a suggestion and confirm if the issue was resolved. These topics are locked.

lock [RESOLVED] MBP 1.50 Beta 3 Won't Open

  • Kasper
  • Kasper's Avatar Topic Author
  • Offline
  • Experienced Marbler
  • Experienced Marbler
  • Posts: 165
  • Thank you received: 3
09 May 2014 03:49 - 29 Jun 2014 15:40 #1
I click on the marble blast icon, but it doesn't load.
with the music and the lights and everything :P
Last edit: 29 Jun 2014 15:40 by Aayrl.
The topic has been locked.
  • Posts: 787
  • Thank you received: 123
09 May 2014 09:42 #2
I can't help without more information. Does "doesn't load" mean you can't log in, marble blast crashes, or does it mean you don't even see the window? Is the icon the correct one?

I'll at the very least need to know your operating system and its version. If you could upload a console.log made by the game, that would also be helpful.
The topic has been locked.
  • Kasper
  • Kasper's Avatar Topic Author
  • Offline
  • Experienced Marbler
  • Experienced Marbler
  • Posts: 165
  • Thank you received: 3
09 May 2014 21:29 #3
The game won't even start.
with the music and the lights and everything :P
The topic has been locked.
  • Posts: 787
  • Thank you received: 123
09 May 2014 21:54 #4
You seem to be on Windows. Could you go open the folder where the game is installed, and in it, could you find and attach the console.log?
The topic has been locked.
  • Posts: 12
  • Thank you received: 0
26 Jun 2014 06:35 #5
I'm having the same problem. I downloaded MBP on here and double clicked it but it wouldn't start. :(
The topic has been locked.
  • Posts: 1118
  • Thank you received: 370
26 Jun 2014 13:20 #6
If you're on a Windows machine, you may press CTRL+SHIFT+ESC simultaneously to open up the Windows Task Manager. If you click on the 'Processes' tab, you should see a list of all the running applications on your desktop environment. With this window open, double-click on the marbleblast.exe icon and see if a process titled 'marbleblast.exe' shows up in the process list. If so, then the game is successfully starting, but there may be some video driver issues preventing the window from displaying properly.

If the 'marbleblast.exe' process does not show up, then there's something amiss with the core game files - I'm willing to bet the .exe is referencing the wrong file directory and cannot initialize properly. There are other versions of the Windows download available in the Downloads section - perhaps give one of these a try?

Please report back with any findings to assist others who may be experiencing similar issues. Thanks =]

~Aayrl
The topic has been locked.
  • Posts: 12
  • Thank you received: 0
26 Jun 2014 17:40 #7
marbleblast.exe shows up for a few seconds, then disappears.
The topic has been locked.
  • Posts: 1118
  • Thank you received: 370
26 Jun 2014 19:32 #8
Hrm, this sounds like either the default video driver or video resolution is not supported by the machine you're attempting to play Marble Blast Platinum on. We should be able to 'fix' this by modifying the mbpPrefs file. This can be found in the [ Marble Blast Platinum \ platinumbeta \ client ] directory --> [mbpPrefs.cs] is the file you want.

Find the following lines in the script and change them to the respective values shown below and report back any results here please.

Change
Code:
$pref::Video::Resolution = "1280 1040 32";
To
Code:
$pref::Video::Resolution = "800 600 32";

Change
Code:
$pref::Video::displayDevice = "D3D"; $pref::Video::profiledRenderer = "Direct3D"; $pref::Video::profiledVendor = "Microsoft Corp.";
To
Code:
$pref::Video::displayDevice = "OpenGL"; $pref::Video::profiledRenderer = ""; $pref::Video::profiledVendor = "";
(Or the opposite, depending on which one comes pre-loaded).

Save the changes to mbpPrefs.cs and now attempt to launch marbleblast.exe.

~Aayrl
The topic has been locked.
  • Posts: 12
  • Thank you received: 0
27 Jun 2014 05:19 #9
its ok. MBP just magically decided to work on its own...thx though. :)
The topic has been locked.
  • Posts: 12
  • Thank you received: 0
27 Jun 2014 21:44 #10
never mind...it just decided to not work again...
The topic has been locked.
  • Posts: 787
  • Thank you received: 123
28 Jun 2014 01:13 #11
Have you tried Aayrl's recommendation? Additionally, if there is a console.log in the base folder for MBP, could you upload/attach that as well?
The topic has been locked.
  • Posts: 12
  • Thank you received: 0
28 Jun 2014 03:14 - 28 Jun 2014 09:57 #12
I did, and there isnt a console.log, just a console.txt with nothing in it.
And I cant try Aaryl's recommendation anymore cuz when i look in the folder, its not there.
Last edit: 28 Jun 2014 09:57 by ProMarbler. Reason: Consolidated triple post. Please use the purple "Edit" button by your posts to add additional thoughts.
The topic has been locked.
  • Posts: 787
  • Thank you received: 123
28 Jun 2014 10:02 #13
Could you please list or attach a screenshot of the files in the base MBP folder, where the exe is stored? It may be that you are missing some files.
The topic has been locked.
  • Jeff
  • Jeff's Avatar
  • Offline
  • Elite Marbler
  • Elite Marbler
  • PlatinumQuest Programmer
  • Posts: 1680
  • Thank you received: 205
28 Jun 2014 14:24 #14
Try running marbleblast.exe as an administrator. Right click on the exe file and click on run as administrator. See if that will at least generate the console.log file (who knows, maybe it will work, gotta love windows permissions...)
I am a programmer. Most here know me for being one of the major contributors to Marble Blast Platinum and PlatinumQuest.
The topic has been locked.
  • Posts: 1118
  • Thank you received: 370
28 Jun 2014 15:49 - 28 Jun 2014 15:50 #15

Alex C wrote: I did, and there isnt a console.log, just a console.txt with nothing in it.
And I cant try Aaryl's recommendation anymore cuz when i look in the folder, its not there.


By "it" are you referring to the MbpPrefs.cs file? If "it" does not exist..then no wonder you're having some issues. I wonder what other files may be missing?

You can try some of the following options:

A ) (per Jeff / promarbler) Right-click marbleblast.exe and click "Run as Administrator". Record results and post back here.
B ) CREATE a new file in the platinumbeta/client directory. Title it "mbpprefs.cs". Attach the code I posted above into the script. Save this file and then attempt to run marbleblast.exe. Record results and post back here.
C ) Completely remove Marble Blast Platinum Beta 1.5 Beta 3, and reinstall it using this download link from our website. Install the client again, and then attempt to run marbleblast.exe again. Record results and post back here.

~Aayrl
Last edit: 28 Jun 2014 15:50 by Aayrl.
The following user(s) said Thank You: acog416
The topic has been locked.
  • Posts: 12
  • Thank you received: 0
28 Jun 2014 16:29 - 28 Jun 2014 20:24 #16
A. It opened, i clicked on an option, and it didnt close out. Thinking it works again, i exited out and didnt run as adminisrator. Didnt work after that...at least it created a mbpPrefs file :)

B. It worked this time! :D

Thx

BTW the A and B are supposed to be the options you gave me.
Last edit: 28 Jun 2014 20:24 by ProMarbler. Reason: Don't post two related posts at the same time. Merged.
The topic has been locked.
  • Posts: 787
  • Thank you received: 123
28 Jun 2014 20:27 #17
Also, if you forget to say something or make a mistake in your post, PLEASE use the purple "edit" button so that you don't post needless posts. It keeps things tidy and together, and you make be seen as lazy otherwise.

Just a heads up.
The following user(s) said Thank You: acog416
The topic has been locked.
  • Posts: 1118
  • Thank you received: 370
29 Jun 2014 15:40 #18
Glad to hear the issue was resolved! :) Locking this topic.

~Aayrl
The topic has been locked.
Moderators: Doomblah
Time to create page: 2.007 seconds
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.

Ok Decline