About Receiving Help from the Support Board: While all members may answer questions posted in the Support board, you should only rely on responses posted or confirmed by support moderators and website administrators. Any solutions provided by members of the community that are not verified by a staff member (as indicated by a light-green background) are provided as-is, and we cannot take responsibility for any of the results of said actions.
About Responding to Support Threads: If you feel you know the answer to a question, you are welcome to respond to the thread and politely offer assistance. Please be courteous and try to provide detailed and helpful solutions to users who may not be as advanced as you. We ask that you refrain from posting one-sentence solutions.
* Topics denoted with the [OPEN] tag are awaiting a response from the end user. You are welcome to post in these threads if you are experiencing a similar issue so we may provide further support.
* Topics denoted with the [RESOLVED] title have been successfully answered and confirmed by a support moderator and the end user, and should be used as a reference. These topics are locked.
* Topics denoted with the [CLOSED] tag were either inactive for more than 30 days or the end user did not respond to a suggestion and confirm if the issue was resolved. These topics are locked.
I can't help without more information. Does "doesn't load" mean you can't log in, marble blast crashes, or does it mean you don't even see the window? Is the icon the correct one?
I'll at the very least need to know your operating system and its version. If you could upload a console.log made by the game, that would also be helpful.
If you're on a Windows machine, you may press CTRL+SHIFT+ESC simultaneously to open up the Windows Task Manager. If you click on the 'Processes' tab, you should see a list of all the running applications on your desktop environment. With this window open, double-click on the marbleblast.exe icon and see if a process titled 'marbleblast.exe' shows up in the process list. If so, then the game is successfully starting, but there may be some video driver issues preventing the window from displaying properly.
If the 'marbleblast.exe' process does not show up, then there's something amiss with the core game files - I'm willing to bet the .exe is referencing the wrong file directory and cannot initialize properly. There are other versions of the Windows download available in the Downloads section - perhaps give one of these a try?
Please report back with any findings to assist others who may be experiencing similar issues. Thanks =]
Hrm, this sounds like either the default video driver or video resolution is not supported by the machine you're attempting to play Marble Blast Platinum on. We should be able to 'fix' this by modifying the mbpPrefs file. This can be found in the [ Marble Blast Platinum \ platinumbeta \ client ] directory --> [mbpPrefs.cs] is the file you want.
Find the following lines in the script and change them to the respective values shown below and report back any results here please.
I did, and there isnt a console.log, just a console.txt with nothing in it.
And I cant try Aaryl's recommendation anymore cuz when i look in the folder, its not there.
Last edit: 28 Jun 2014 09:57 by ProMarbler. Reason: Consolidated triple post. Please use the purple "Edit" button by your posts to add additional thoughts.
Try running marbleblast.exe as an administrator. Right click on the exe file and click on run as administrator. See if that will at least generate the console.log file (who knows, maybe it will work, gotta love windows permissions...)
I am a programmer. Most here know me for being one of the major contributors to Marble Blast Platinum and PlatinumQuest.
Alex C wrote: I did, and there isnt a console.log, just a console.txt with nothing in it.
And I cant try Aaryl's recommendation anymore cuz when i look in the folder, its not there.
By "it" are you referring to the MbpPrefs.cs file? If "it" does not exist..then no wonder you're having some issues. I wonder what other files may be missing?
You can try some of the following options:
A ) (per Jeff / promarbler) Right-click marbleblast.exe and click "Run as Administrator". Record results and post back here.
B ) CREATE a new file in the platinumbeta/client directory. Title it "mbpprefs.cs". Attach the code I posted above into the script. Save this file and then attempt to run marbleblast.exe. Record results and post back here.
C ) Completely remove Marble Blast Platinum Beta 1.5 Beta 3, and reinstall it using
this download link
from our website. Install the client again, and then attempt to run marbleblast.exe again. Record results and post back here.
A. It opened, i clicked on an option, and it didnt close out. Thinking it works again, i exited out and didnt run as adminisrator. Didnt work after that...at least it created a mbpPrefs file
B. It worked this time!
Thx
BTW the A and B are supposed to be the options you gave me.
Last edit: 28 Jun 2014 20:24 by ProMarbler. Reason: Don't post two related posts at the same time. Merged.
Also, if you forget to say something or make a mistake in your post, PLEASE use the purple "edit" button so that you don't post needless posts. It keeps things tidy and together, and you make be seen as lazy otherwise.