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lock [READ] Creating a New Support Ticket

  • Aayrl
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14 Sep 2014 17:12 - 14 Sep 2014 17:19 #1 by Aayrl
Hey folks,

If you have browsed the Support Forums, and still cannot find a solution to your particular problem, we openly invite all users (Guests and Members alike) to create a new topic here describing the problem they are facing with some core details so we may further help you troubleshoot and solve your issue(s). We please ask that all new threads follow a template structure similar to the one listed below:

Topic Title
Required {Type} - Type of issue (MBG, MBP, Website, Leaderboards, etc)
Required {Problem} - Short Description (2 - 5 words) describing what the issue is.

Post Contents
Required {Operating System / Browser} - Windows 7, Mac OS X 10.8, Firefox, Chrome, etc.

Required {Applicable Game Version} - Marble Blast Platinum RC1, Marble Blast Gold

Required {Long Description of Problem} - What is the issue you are experiencing? Try to provide as much detail as possible. What were you doing shortly before the issue occurred? What steps did you take after the issue occurred? Are you able to consistently recreate the issue? Do you know of anyone else experiencing this issue?

Optional {Attempted Solutions (if any)} - What steps have you taken to try and remedy the issue yourself? Have you reinstalled the game client recently? Did you try restarting the game? Have you tried refreshing the web page or dumping your web cache?

Optional {Console.log (if applicable)} - If you managed to snatch a Console.log, please attach it in the Attachments section.


Here is a sample Support Thread for your convenience:

Topic: MBP 1.50 RC1 Unable to Connect to Leaderboards

Post: Hey folks, I'm running Windows 7 64 bit, and I am experiencing issues connecting to the Leaderboards. When I try to login through MBP, it simply sticks at the "Logging In..." screen, and then nothing happens. I've tried waiting around for several minutes to no avail. I checked the home page of the website, and the Server Status claims the login server is online. I've tried restarting the game with no success, and I've also tried dumping my web cache to see if the website is just reporting the server status incorrectly, but I cannot seem to resolve the issue. Any help?


Please Note: If you are a Guest or New Member on our forums, you will need to wait for your post to be approved by a Moderator or Administrator before it will be visible to the public. Please refrain from making multiple posts. We do our best to ensure there is minimal delay between your posting time and the turnaround time for the post to be approved.

Thanks,
~Aayrl
Last edit: 14 Sep 2014 17:19 by Aayrl.
The topic has been locked.
Moderators: DoomblahGo'way