SUPPORT BOARD OVERVIEW & TIPS:

About Receiving Help from the Support Board: While all members may answer questions posted in the Support board, you should only rely on responses posted or confirmed by support moderators and website administrators. Any solutions provided by members of the community that are not verified by a staff member (as indicated by a light-green background) are provided as-is, and we cannot take responsibility for any of the results of said actions.

About Responding to Support Threads: If you feel you know the answer to a question, you are welcome to respond to the thread and politely offer assistance. Please be courteous and try to provide detailed and helpful solutions to users who may not be as advanced as you. We ask that you refrain from posting one-sentence solutions.

Please search for existing topics before creating one! It's quite likely someone else has already encountered a similar issue which was resolved. You can search for existing support threads by clicking here .

About Topic Tags:

* Topics denoted with the [OPEN] tag are awaiting a response from the end user. You are welcome to post in these threads if you are experiencing a similar issue so we may provide further support.

* Topics denoted with the [RESOLVED] title have been successfully answered and confirmed by a support moderator and the end user, and should be used as a reference. These topics are locked.

* Topics denoted with the [CLOSED] tag were either inactive for more than 30 days or the end user did not respond to a suggestion and confirm if the issue was resolved. These topics are locked.

lock [Closed] Marble Blast Platinum Quest Demo won't open - DLL error

  • thebourret
  • thebourret's Avatar Topic Author
  • Offline
  • Beginner Marbler
  • Beginner Marbler
  • Posts: 35
  • Thank you received: 0
16 Aug 2016 00:27 - 15 May 2017 15:15 #1
Hello everyone, I just installed the demo version of Marble Blast Platinum Quest, and each time I try to open the game, I always received an error that says "the program can't start, because the ogg.dll is missing from your computer. Try reinstalling the program to fix this problem." After seeing this error multiple times, I tried reinstalling it, but the error kept popping up continuously, and I was never able to successfully start the game. Does anyone know what could be causing this error?

Many thanks
Attachments:
Last edit: 15 May 2017 15:15 by Aayrl. Reason: Inactive for > 180 days. Closing Topic.
The topic has been locked.
  • HiGuy
  • HiGuy's Avatar
  • Offline
  • Lead Developer
  • Lead Developer
  • PQ Developer Emeritus
  • Posts: 1334
  • Thank you received: 605
17 Aug 2016 07:10 #2
You're missing one of the DLL files that we included in the zip file download of the demo. Make sure your antivirus (if you have one) didn't mistakenly delete that file (sidenote: I've seen AVs get upset at MBPlatinum.dll before, but this would be something new).

If that doesn't help, try downloading the zip again from the post on the homepage.

This signature is real code
Code:
function clientcmd12dothepq() { commandToClient(LocalClientConnection, '34onthedancefloor'); }
The topic has been locked.
  • Anonymous
  • Anonymous's Avatar
  • Visitor
  • Visitor
24 Aug 2016 03:28 #3
Hello HiGuy, thank you for your suggestion, I happened to find out that the Windows XP computer that I used to try to run the game, does not have antivirus, so it can't be that the antivirus mistakenly deleted one of the files. I also tried to redownload it from the home page, but I kept on getting the same error. Please note that this error was popping up after clicking on the marbleblast.exe file BEFORE I installed the game when it was in a zip file. What else could be stopping the game from installing and running?

Many thanks
The topic has been locked.
  • thebourret
  • thebourret's Avatar Topic Author
  • Offline
  • Beginner Marbler
  • Beginner Marbler
  • Posts: 35
  • Thank you received: 0
24 Aug 2016 18:55 #4
Hello everyone, the ogg.dll file is in the game directory folder. I also tried moving everything that was in the zip folder into C:\Documents and Settings\Carolyn Plummer\Application Data but I kept on getting a new error that says "The procedure entry point CreateSymbolicLinkA could not be located in the dynamic link library KERNEL32.dll." These errors were happening when I clicked on the marbleblast.exe when it was in the zip folder just after downloading it from the website. Does anyone know what else could cause the game to not install, or start up?

Many thanks
Attachments:
The topic has been locked.
Moderators: Doomblah
Time to create page: 1.499 seconds