SUPPORT BOARD OVERVIEW & TIPS:

About Receiving Help from the Support Board: While all members may answer questions posted in the Support board, you should only rely on responses posted or confirmed by support moderators and website administrators. Any solutions provided by members of the community that are not verified by a staff member (as indicated by a light-green background) are provided as-is, and we cannot take responsibility for any of the results of said actions.

About Responding to Support Threads: If you feel you know the answer to a question, you are welcome to respond to the thread and politely offer assistance. Please be courteous and try to provide detailed and helpful solutions to users who may not be as advanced as you. We ask that you refrain from posting one-sentence solutions.

Please search for existing topics before creating one! It's quite likely someone else has already encountered a similar issue which was resolved. You can search for existing support threads by clicking here .

About Topic Tags:

* Topics denoted with the [OPEN] tag are awaiting a response from the end user. You are welcome to post in these threads if you are experiencing a similar issue so we may provide further support.

* Topics denoted with the [RESOLVED] title have been successfully answered and confirmed by a support moderator and the end user, and should be used as a reference. These topics are locked.

* Topics denoted with the [CLOSED] tag were either inactive for more than 30 days or the end user did not respond to a suggestion and confirm if the issue was resolved. These topics are locked.

[RESOLVED] Frightfest Update Problems

Ralph
Topic Author
Offline
Senior Marbler
Matan's Fervent Fan

Posts: 846
Thank you received: 136

25 Oct 2017 07:54 - 29 Oct 2017 18:13 #1

Ralph

Senior Marbler

I tried to update PQ for the Frightfest. So I picked up the Launcher and I run it.

The game launchs. The menu shows up, but there is a little window telling me : "Please launch the game using the Launcher. If the problem persists, contact the Platinum team for support." And it says that everytime I launch the game with the launcher or with the marbleblast.exe!
So can somebody help me, please??

You forget a thousand things everyday. Make sure Marble Blast isn't one of 'em.
Instagram : ralphfrommb

Last edit: 29 Oct 2017 18:13 by HiGuy. Reason: Resolved in title

The topic has been locked.

HiGuy
Offline
Lead Developer
PQ Developer Emeritus

Posts: 1333
Thank you received: 604

25 Oct 2017 18:17 #2

HiGuy

Lead Developer

This is probably caused by your AV detecting one of the game plugins... We're not really sure why but we're trying to make the next version not look like a virus... For now try making an exception for MBPlatinum.dll in your AV and using the launcher (hold shift to do a full update) to reinstall that dll.

This signature is real code

Code:

function clientcmd12dothepq() {
    commandToClient(LocalClientConnection, '34onthedancefloor');
}

The topic has been locked.

Ralph
Topic Author
Offline
Senior Marbler
Matan's Fervent Fan

Posts: 846
Thank you received: 136

27 Oct 2017 12:11 #3

Ralph

Senior Marbler

After a bit of a striggle against Avast, I finally got things working and I can play PQ with no problems. Thanks HiGuy.

Now, please take this key

...and lock the topic.

However, be sure to keep it visible so people who are having the same trouble I had, knows what to do.

You forget a thousand things everyday. Make sure Marble Blast isn't one of 'em.
Instagram : ralphfrommb

Attachments:

The topic has been locked.

HiGuy
Offline
Lead Developer
PQ Developer Emeritus

Posts: 1333
Thank you received: 604

27 Oct 2017 20:03 - 27 Oct 2017 20:04 #4

HiGuy

Lead Developer

Nice image. Glad you got it to work. Locking.

This signature is real code

Code:

function clientcmd12dothepq() {
    commandToClient(LocalClientConnection, '34onthedancefloor');
}

Last edit: 27 Oct 2017 20:04 by HiGuy.

The topic has been locked.

Moderators: Doomblah

Time to create page: 0.831 seconds