SUPPORT BOARD OVERVIEW & TIPS:

About Receiving Help from the Support Board: While all members may answer questions posted in the Support board, you should only rely on responses posted or confirmed by support moderators and website administrators. Any solutions provided by members of the community that are not verified by a staff member (as indicated by a light-green background) are provided as-is, and we cannot take responsibility for any of the results of said actions.

About Responding to Support Threads: If you feel you know the answer to a question, you are welcome to respond to the thread and politely offer assistance. Please be courteous and try to provide detailed and helpful solutions to users who may not be as advanced as you. We ask that you refrain from posting one-sentence solutions.

Please search for existing topics before creating one! It's quite likely someone else has already encountered a similar issue which was resolved. You can search for existing support threads by clicking here .

About Topic Tags:

* Topics denoted with the [OPEN] tag are awaiting a response from the end user. You are welcome to post in these threads if you are experiencing a similar issue so we may provide further support.

* Topics denoted with the [RESOLVED] title have been successfully answered and confirmed by a support moderator and the end user, and should be used as a reference. These topics are locked.

* Topics denoted with the [CLOSED] tag were either inactive for more than 30 days or the end user did not respond to a suggestion and confirm if the issue was resolved. These topics are locked.

file PlatinumQuest Crashing because: HTTPSupport

  • ultraleogx
  • ultraleogx's Avatar Topic Author
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 9
  • Thank you received: 5
14 Nov 2017 18:08 #1
Why it shows me a error? How do i do?

It says

HTTPSupport is missing


How am i gonna do? TELL ME!
UltraLeoGX
  • Jacob
  • Jacob's Avatar
  • Offline
  • Beginner Marbler
  • Beginner Marbler
  • Good, but not too good
  • Posts: 27
  • Thank you received: 1
14 Nov 2017 20:18 #2
I have the same problem, but i fixed it by redownloading it. If your antivirus blocks it, make an exclusion.
  • HiGuy
  • HiGuy's Avatar
  • Offline
  • Lead Developer
  • Lead Developer
  • PQ Developer Emeritus
  • Posts: 1334
  • Thank you received: 605
14 Nov 2017 22:05 #3
Check that your antivirus is not flagging PQ (marbleblast.exe or any of the related DLLs) as a false positive. Just add the game directory as an exception to your AV and download any missing files by going to Advanced tab of the launcher, and running a Full Update.
This signature is real code
Code:
function clientcmd12dothepq() { commandToClient(LocalClientConnection, '34onthedancefloor'); }
  • ultraleogx
  • ultraleogx's Avatar Topic Author
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 9
  • Thank you received: 5
16 Nov 2017 14:44 #4
What is HTTPSupport? How do i download HTTPSupport? TELL ME!
UltraLeoGX
  • ultraleogx
  • ultraleogx's Avatar Topic Author
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 9
  • Thank you received: 5
16 Nov 2017 15:03 #5
When i run full update, It still shows me an error!

Aw man, How am i gonna play it?
UltraLeoGX
  • Jacob
  • Jacob's Avatar
  • Offline
  • Beginner Marbler
  • Beginner Marbler
  • Good, but not too good
  • Posts: 27
  • Thank you received: 1
16 Nov 2017 18:48 #6
Add an exclusion for your antivirus, that might be the problem.
  • HiGuy
  • HiGuy's Avatar
  • Offline
  • Lead Developer
  • Lead Developer
  • PQ Developer Emeritus
  • Posts: 1334
  • Thank you received: 605
17 Nov 2017 03:56 - 17 Nov 2017 04:01 #7
We're working on a fix. For now you can mitigate the issue by following the directions in my previous post.
This signature is real code
Code:
function clientcmd12dothepq() { commandToClient(LocalClientConnection, '34onthedancefloor'); }
Last edit: 17 Nov 2017 04:01 by HiGuy.
  • ultraleogx
  • ultraleogx's Avatar Topic Author
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 9
  • Thank you received: 5
22 Nov 2017 14:06 #8
color=red]IN MY COMPUTER, ANTIVIRUS DELETED HTTPSUPPORT![/color]

HOW AM I GONNA PLAY THIS GAME NOW?
UltraLeoGX
  • Three
  • Three's Avatar
  • Offline
  • Lead Developer
  • Lead Developer
  • level designer
  • Posts: 468
  • Thank you received: 349
23 Nov 2017 00:52 - 23 Nov 2017 00:55 #9

HiGuy wrote: Check that your antivirus is not flagging PQ (marbleblast.exe or any of the related DLLs) as a false positive. Just add the game directory as an exception to your AV and download any missing files by going to Advanced tab of the launcher, and running a Full Update.


Have you tried doing this? It looks like you've tried running an update without making an exception for your PQ directory in your antivirus. If you haven't tried that, try it and report back if it solved the issue. If it didn't work, well, we're working on a fix, as HiGuy said. Stop yelling.
Follow me on twitter at @threefolder
Last edit: 23 Nov 2017 00:55 by Three.
  • Posts: 47
  • Thank you received: 24
23 Nov 2017 07:15 #10
ultraleogx, do you even understand what HiGuy said? He told you to add an exception to the file HTTPSupport.dll in your antivirus program. If you don't know how to add an exception, go Google on it.
  • Ralph
  • Ralph's Avatar
  • Offline
  • Senior Marbler
  • Senior Marbler
  • Matan's Fervent Fan
  • Posts: 846
  • Thank you received: 136
23 Nov 2017 10:55 #11

ultraleogx wrote: IN MY COMPUTER, ANTIVIRUS DELETED HTTPSUPPORT!

HOW AM I GONNA PLAY THIS GAME NOW?


Chill out, kid, that's enough with the big red text.

If you are complaining about your antivirus deleting HTTPSupport.dll everytime you launch PQ (it's happening to me too), simply turn off your antivirus for the amount of time you play, and then, when you're done playing, re-activate it. As long as you know what you do, there's no infection risks.
Now, this applies only when your antivirus, for some reason, doesn't care about the exceptions you set.

You just do that until the next update, and you should be fine. No need to shout louder than a police siren.
You forget a thousand things everyday. Make sure Marble Blast isn't one of 'em.
Instagram : ralphfrommb
The following user(s) said Thank You: Enigma
  • ultraleogx
  • ultraleogx's Avatar Topic Author
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 9
  • Thank you received: 5
01 Mar 2018 18:24 #12
Good thing that i fixed it! Well, That's Antivirus's Fault for taking HTTPSupport.dll to Virus Vault!





Warning: Spoiler!
UltraLeoGX
Moderators: Doomblah
Time to create page: 1.440 seconds