SUPPORT BOARD OVERVIEW & TIPS:

About Receiving Help from the Support Board: While all members may answer questions posted in the Support board, you should only rely on responses posted or confirmed by support moderators and website administrators. Any solutions provided by members of the community that are not verified by a staff member (as indicated by a light-green background) are provided as-is, and we cannot take responsibility for any of the results of said actions.

About Responding to Support Threads: If you feel you know the answer to a question, you are welcome to respond to the thread and politely offer assistance. Please be courteous and try to provide detailed and helpful solutions to users who may not be as advanced as you. We ask that you refrain from posting one-sentence solutions.

Please search for existing topics before creating one! It's quite likely someone else has already encountered a similar issue which was resolved. You can search for existing support threads by clicking here .

About Topic Tags:

* Topics denoted with the [OPEN] tag are awaiting a response from the end user. You are welcome to post in these threads if you are experiencing a similar issue so we may provide further support.

* Topics denoted with the [RESOLVED] title have been successfully answered and confirmed by a support moderator and the end user, and should be used as a reference. These topics are locked.

* Topics denoted with the [CLOSED] tag were either inactive for more than 30 days or the end user did not respond to a suggestion and confirm if the issue was resolved. These topics are locked.

Antivirus issue with PQ

Rayne
Topic Author
Offline
New Marbler

Posts: 1
Thank you received: 0

19 Feb 2018 14:15 #1

Rayne

New Marbler

This will be my first post here (hi!).

I use two different antiviruses, Kaspersky and Malwarebytes. I'm trying to download PlatinumQuest.
However, when I try downloading it, Kaspersky pops up saying that HTTPSupport.dll contains a ransomware trojan and is brought into quarantine.
I know that I can't run PQ without this file, but at the same time I don't want my stuff being encrypted by ransomware (my computer is worth several thousands of dollars).

Is PQ entirely clean so I can allow HTTPSupport.dll to be passed through and run? I don't want to take risks until I know for sure.

IsraeliRD
Offline
Project Manager
Dragon Power Supreme

Posts: 3502
Thank you received: 913

21 Feb 2018 21:07 #2

IsraeliRD

Project Manager

Hey there! I use Kaspersky myself and yeah it gave me a ton of problems too when it decided to eat up HTTPSupport.dll. I fought it for 15 mins because I have a dev build as well as a public build so I had to make it happy with two different builds.

Anyway the gist of this goes like so:
Go to Kaspersky's Settings -> Additional -> Threats and Exclusions
In there find Manage Exclusions
Press Add
Add this into the File or Folder path:
C:\Users\YOURUSERNAME\AppData\Roaming\PlatinumQuest\plugins\HTTPSupport.dll

Object is likely gonna be: UDS:Trojan-Ransom.Win32.Purgen.agu
And you can give a comment if you feel like it.
And lastly:
SET STATUS TO ACTIVE

Then press Save.
Try running the launcher again. It should work now.

"matan, now i get what you meant a few years back when you said that "the level in mbg is beyond me" after the last rampage i noticed things were insane, and now i truly feel that too" - Dushine, 2015.

Moderators: Doomblah

Time to create page: 1.296 seconds