PlatinumQuest Support

We encourage you first of all to find solutions to your problem in this section's threads. If you do not thus find any solution, please take account of the following:

If you have a problem which prevents you from playing PlatinumQuest, please create a new thread on the Marble Blast Support board with a description of your problem as title. In your post please indicate the computer involved (Mac/PC, operating system).

If in playing PlatinumQuest you discover a bug, please post in the Community found Bugs/Mistakes sub-board.

If you need hints for PlatinumQuest, please post in the Hints, Videos and other Tips sub-board.

Please note that support for Marble Blast Platinum has ended since 2017, and hence no official support can be provided in case you run into any issues playing the game

times PlatinumQuest won't install files

  • TheSpacedOutEgg
  • TheSpacedOutEgg's Avatar Topic Author
  • Offline
  • New Marbler
  • New Marbler
  • Posts: 6
  • Thank you received: 0
14 Sep 2018 22:59 #1
Recently I deleted the PlatinumQuest appdata folder, and the launcher that went with. I decided to re-download it today, and it just closes the launcher when I use it. I suspect that there is a .json folder that keeps attempting to load the game that somehow I forgot to delete in the process. The files in the console are listed as " marbleblast.com/pq/where/yeahboii-2/delete-win.json " and " marbleblast.com/pq/where/yeahboii-2/listing_win ". If anybody sees this post, can you please describe how to fix it? Thanks again!

Please Log in or Create an account to join the conversation.

  • HiGuy
  • HiGuy's Avatar
  • Offline
  • Lead Developer
  • Lead Developer
  • PQ Developer Emeritus
  • Posts: 1337
  • Thank you received: 605
15 Sep 2018 05:53 #2
Try going to the advanced tab of the launcher and pressing "Run full update"... it will attempt to redownload all the game files
This signature is real code
Code:
function clientcmd12dothepq() { commandToClient(LocalClientConnection, '34onthedancefloor'); }

Please Log in or Create an account to join the conversation.

  • TheSpacedOutEgg
  • TheSpacedOutEgg's Avatar Topic Author
  • Offline
  • New Marbler
  • New Marbler
  • Posts: 6
  • Thank you received: 0
15 Sep 2018 13:39 #3
Ok, thanks for that, but now the bar gets stuck in the center when it downloads the music file. Is there any other way to manually download it, like from the " marbleblast.com/pq/where/yeahboii-2/ " index?

Please Log in or Create an account to join the conversation.

  • HiGuy
  • HiGuy's Avatar
  • Offline
  • Lead Developer
  • Lead Developer
  • PQ Developer Emeritus
  • Posts: 1337
  • Thank you received: 605
15 Sep 2018 16:25 #4
Yeah you can download music.zip from there and extract it manually into your game files. The zip should have the full structure of where the files go.
This signature is real code
Code:
function clientcmd12dothepq() { commandToClient(LocalClientConnection, '34onthedancefloor'); }

Please Log in or Create an account to join the conversation.

Moderators: Doomblah
Time to create page: 0.969 seconds