- Category: News
- Published: Sunday, 22 March 2015 23:26
- Written by Aayrl
- Hits: 1690
In addition to some of the major updates we installed this afternoon, we've also introduced a new feature to our website known as the Marble Blast Community Support System (MBCSS)! We've created the MBCSS to assist users with submitting bug reports and requesting professional support with Marble Blast related issues they may experience while playing the game. While in the past we've handled these type of requests through the Marble Blast Support forum, we felt there was too much influence from standard community members that were counterproductive to resolving the original issue. Thus, we hope the MBCSS will be utilized as a tool to retrieve direct responses from certified Marble Blast Support Staff members.
At this point in time, we plan to leave the Marble Blast Support board available to all users to allow community members the ability to openly respond to any support requests, but we will strongly advise that members looking for solutions directly from Marble Blast affiliated members to use the MBCSS and associated Knowledge-base for assistance with their requests.
You may submit new tickets (or review previously submitted tickets if you are logged in to your Marble Blast account) by clicking in the "Support" link above. We hope this system will prove to be helpful for both community members and the support staff alike. We've been testing this system for several months and hope everyone enjoys the new service. As always, if you have any questions, feel free to respond in the comments section below and we'll answer any concerns as best as we can.
All the best,
Marble Blast Community Manager